DELIVERY POLICY

At LUXESHIMMERGEMS, we are committed to providing a smooth and reliable delivery experience for all our customers. Below, you’ll find the key details regarding our delivery process.

1. Order Processing

  • Orders are processed on business days (Monday through Friday, excluding holidays).
  • Orders placed after 2:00 PM (local time) may be processed the following business day.
  • Please note that certain orders may take longer to process during peak seasons or promotional periods.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next-day delivery (available for certain locations).

Delivery times may vary depending on your location and the carrier’s schedule.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery method and the destination of your order.

4. International Shipping

We offer international shipping to select countries. Shipping times and rates for international orders may vary and are subject to customs clearance. Please note that customers are responsible for any customs duties, taxes, or import fees associated with their shipment.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking details. You can track the progress of your delivery using the provided tracking number.

6. Shipping Restrictions

  • We currently do not ship to P.O. Box addresses.
  • Shipping may be restricted to certain locations due to carrier limitations or international regulations.

7. Delays and Issues

  • While we strive to ensure timely delivery, please note that delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier issues.
  • If your order is delayed, please contact our customer service team for assistance.

8. Lost or Damaged Packages

  • In the rare event that your package is lost or damaged in transit, please contact us within 7 days of delivery.
  • We will work with the carrier to investigate the issue and, if necessary, offer a replacement or refund.

9. Signature Requirement

For security reasons, some shipments may require a signature upon delivery. You will be notified if your order requires a signature at the time of delivery.

10. Delivery Address

Please ensure that your delivery address is accurate and complete. We are not responsible for any delays or issues caused by incorrect or incomplete address details.

Last Revised: January 15, 2025

buy now