REFUND AND RETURNS POLICY

At LUXESHIMMERGEMS, your satisfaction is our top priority. We are committed to ensuring a seamless shopping experience, and this policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be in its original, unused condition, with all tags and packaging intact.
• Returns must be initiated within 30 days of receiving your order.
• Items marked as “final sale” or “non-refundable” are not eligible for return.

2. Return Process

To initiate a return:

• Contact our customer service team at info@luxeshimmergems.com with your order details.
• You will receive a return authorization and a pre-paid shipping label.
• Carefully pack the item and include the original receipt.
• Ship the package to the address provided in the return authorization.

3. Refunds

Refunds are processed within 7-10 business days after the returned item is received and inspected.

• Refunds are issued to the original payment method.
• Please note that shipping fees are non-refundable.

4. Exchanges

We offer exchanges for items of equal value, subject to availability. To exchange:

• Follow the return process and specify the replacement item you’d like.

5. Damaged or Defective Items

If you receive a damaged or defective item:

• Notify us within 7 days of delivery.
• Provide photographic evidence of the damage or defect.
• We will arrange for a replacement or a full refund, including shipping costs.

6. Non-Returnable Items

The following items are non-returnable:

• Customized or personalized products.
• Gift cards.
• Items purchased on clearance or during special promotions.

Last Revised: January 15, 2025